Redwood Publishing Press (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and share information when you visit redwoodpublishingpress.com, request a quote, submit a manuscript, chat with our team, or purchase publishing services.
By using our website or services, you agree to this policy. If you do not agree, please do not submit personal information or use our forms.
1. Who We Are
Redwood Publishing Press is a United States book publishing company offering editing, proofreading, cover design, printing, eBook publishing, comic book publishing, children’s book publishing, poetry publishing, and book marketing.
- Address: 1280 Madison Ave Unit # 312, New York, NY 10128, United States
- Email: info@redwoodpublishingpress.com
- Phone: +1 332 587 1145
2. Information We Collect
Information you provide
- Name, email address, phone number, and country
- Book title, genre, project details, and service preferences
- Manuscripts, blurbs, author bios, cover files, and other materials you upload
- Messages sent through quote forms, contact forms, email, phone, or live chat
- Billing name, billing address, and payment confirmation details
Information collected automatically
- IP address, browser type, device type, and operating system
- Pages visited, referral source, and time spent on the site
- Cookies and similar technologies used for site function and analytics
Information from third parties
Payment processors, chat tools, analytics providers, and publishing platforms may share limited data needed to complete your order, prevent fraud, or improve support.
3. How We Use Your Information
- Respond to quote requests, consultations, and support inquiries
- Evaluate manuscripts and deliver editing, design, publishing, printing, or marketing services
- Process payments, issue invoices, and maintain project records
- Communicate project updates, proofs, and delivery timelines
- List or distribute your book on platforms you authorize, such as Amazon, Apple Books, and other retailers
- Improve our website, forms, and customer experience
- Protect against fraud, spam, and unauthorized access
- Comply with legal, tax, and accounting requirements
We do not sell your personal information or manuscript files to third parties for their marketing.
4. Manuscripts and Confidential Files
Your unpublished work is treated as confidential. Access is limited to staff and contractors assigned to your project. We use submitted files only to provide the services you request. We do not claim copyright in your manuscript unless a separate written agreement says otherwise.
Please keep your own backup of every file you send us. Once a project is complete, we may retain files for a reasonable period for revisions, reprints, or support, then delete or archive them according to our records policy.
5. Cookies and Tracking
We use cookies and similar tools to keep the site working, remember preferences, measure traffic, and operate our live chat widget. You can block cookies in your browser, but some features, including forms and chat, may not work correctly.
6. Live Chat
Our website uses a live chat widget (KonnectBot) so you can speak with our team. Chat messages, name, email, and related metadata may be stored to answer your questions and continue the conversation. Do not send passwords, full payment card numbers, or sensitive identification documents through chat.
7. How We Share Information
We share information only as needed:
- Service providers: email delivery, hosting, payment processing, chat, analytics, printing partners, and contractors who help complete your project
- Publishing platforms: retailers and distributors you ask us to use, using the metadata and files required to publish or market your book
- Legal reasons: if required by law, court order, or to protect our rights, users, or property
- Business transfer: if we merge, sell, or reorganize, information may transfer to the successor, still subject to this policy
Anyone who handles your files is expected to keep them confidential and use them only for the assigned work.
8. Payments
Payments are processed through secure third-party payment providers. We do not store full credit or debit card numbers on our servers. We may keep billing name, last four digits, transaction ID, amount, and invoice records for accounting and refunds.
9. Data Retention
We keep personal data and project files only as long as needed to provide services, resolve disputes, meet legal obligations, and maintain business records. Retention periods vary by record type. You may ask us to delete your data, subject to legal and contractual limits.
10. Security
We use reasonable administrative, technical, and physical safeguards to protect personal information and manuscripts. No online transmission or storage method is 100% secure. Please use a unique password for any client portal we provide and notify us immediately if you suspect unauthorized access.
11. Your Rights
Depending on where you live, you may have the right to:
- Request a copy of the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete information we no longer need
- Opt out of marketing emails
- Limit certain processing, including sale or sharing of personal information where applicable
To exercise these rights, email info@redwoodpublishingpress.com with the subject line “Privacy Request.” We may need to verify your identity before completing the request.
12. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child submitted information to us, contact us and we will delete it. Children’s book manuscripts may describe child characters; that is not the same as collecting a child’s personal data.
13. International Visitors
We operate in the United States. If you contact us from another country, your information will be processed in the United States, where privacy laws may differ from those in your location.
14. Third-Party Links
Our website may link to retailers, social media, or partner sites. Their privacy practices are their own. Review those policies before sharing information on those sites.
15. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the website after an update means you accept the revised policy.
16. Contact Us
Questions about privacy, data, or manuscripts can be sent to:
Redwood Publishing Press
1280 Madison Ave Unit # 312, New York, NY 10128, United States
info@redwoodpublishingpress.com
+1 332 587 1145
Related documents: Terms and Conditions and Refund Policy.